General
This Privacy Policy (the “Policy”) applies to your use of the SendyHost services (the “Services”), including the SendyHost platform (the “Platform”) and the website at sendyhost.com (the “Site”). It applies to information we collect about you. This Policy should be read in conjunction with our Terms of Service.
In order to offer our Services to you, we must collect certain information about you. Because we respect your privacy, we have documented our policies regarding this information here, and we will not collect or use information about you except in the ways we describe.
What information we collect
“Personally Identifiable Information” is information that lets us know who you are, specifically. Information in this category includes the information you use when registering to use the Platform, like your name, email address, postal address, and other contact information, associated domain name and credit card information. Your login credentials are also Personally Identifiable Information. Finally, this category includes information tied to your identity that you provide us through other means, such as emails to our support service and comments on our blog.
“Non-personally Identifiable Information” is information that doesn’t let us determine your identity. This generally comes from your use of the Services after registering. For instance, our web server logs may show us that someone with a certain Internet Protocol (“IP”) address visited the Site using a certain web browser, but we can’t use that information alone to say whether the visitor was you or someone else. Non-personally Identifiable Information also includes information that could personally identify you in its original form, but that we have modified to remove or hide (for instance, by aggregation) any Personally Identifiable Information. This collection of information occurs automatically when you use the Services.
Information we collect by automated means. Each time you visit the Site or read our marketing email, we may automatically collect information about you via cookies, web beacons and other similar technologies. These are small files associated with information that your browser or our servers will save and return as part of your use of the Site and the Services for purposes such as saving your login session between visits, remembering your display preferences and tracking your use of the Site. Such information includes standard information from your web browser (such as browser type and browser language), your IP address, and your activities on the Site (such as the web pages viewed and the links clicked, number of visits, access time), the URL of the site from which you came and the site to which you are going when you leave the Site.
While cookies do not contain Personally Identifiable Information, we may associate the information they contain with Personally Identifiable Information for these and similar purposes. You may opt out of our use of cookies by configuring your browser to reject them. However, this may cause some features of the Services to work incorrectly.
Use and Disclosure of Your Personal Information
We use the information we collect about you to provide the Services to you. As part of that purpose, we may use your Personally Identifiable Information and Non-personally Identifiable Information:
- to create and maintain your Platform account, and to control access to it;
- to provide you with real-time logs of your use of the Platform;
- to respond to any requests you may submit for support or sales information, or similar communications;
- to communicate with you (for example through newsletters, marketing emails, announcements or special offers) about the Services;
- to measure interest in the Site and our advertising campaigns;
- for billing and collection purposes, if you have subscribed to one of our paid plans;
- to help promote compliance with our Terms of Service or any other agreements between us;
- to enable third parties to provide services to us;
- to carry out other purposes that are disclosed to you and to which you consent;
We may use your Non-personally Identifiable Information to enhance the Services, for instance through web analytics or troubleshooting. We may also use aggregated or depersonalized information to promote our Services, such as by citing usage statistics.
We may also use your information in the ways described above through a third-party contractor rather than in-house. If we do, we’ll require our contractors to protect your data on terms at least as strict as those in this Policy.
Third parties
Except for the limited circumstances described in this Policy or your applicable agreement / terms of service, we do not provide your information to third parties. When we need to provide your Personally Identifiable Information to third parties, we will only share it to the extent reasonably necessary.
While we provide these third parties with no more information than is necessary to enable these third-parties to provide the services to us, any information that you provide these services independently is subject to their respective privacy policies and practices.
Additionally, we will provide information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
Your Lists
Your email Lists are stored on a secure SendyHost server. We don’t, under any circumstances, sell your Lists. If someone on your Distribution List complains or contacts us, we might then contact that person. Only authorized employees have access to view Distribution Lists. You may export (download) your Distribution Lists from SendyHost at any time.
We’ll use and disclose the information in your Distribution Lists only for the reasons listed under Use of Your Personal Information. We will not use and disclose the information in your Distribution Lists to:
- bill or collect money owed to us;
- send you system alert messages;
- communicate with you about your account; or
- send you informational and promotional content.
If we detect abusive or illegal behavior related to your Distribution List, we may access your Distribution List or portions of itto investigate the issue.
Opt-out
You may opt out from any future communications from us (and/or our partners) by contacting us. Please note that you cannot unsubscribe from service-related messages. If you would like us to cease all of the described uses of your Personally Identifiable Information, you may delete your account at any time contacting us. This will delete your Personally Identifiable Information from our records, and we will make no further use of it. We may, however, retain copies of your Personally Identifiable Information in backups. Please note that we may be required to retain certain information by law and/or for own legitimate business purposes.
You can choose not to provide certain information when using the Site and the Services, but this may prevent you from being able to take full advantage of the functions available online and it may prevent us from being able to provide you with the Services.
You may request a copy of any or all of your Personally Identifiable Information in our possession. If we must incur expenses to comply with your request, we may charge you a reasonable fee to cover these expenses if permitted by law. If you believe any of the Personally Identifiable Information we have collected from you is inaccurate, you can contact us with a request to update this information.
Contact details
If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter please use our contact form to get in touch. You may also contact us by postal mail at:
SendyHost
Ángel Fernández Plaza
41 Arthur Road
St Albans, AL1 4SZ
UK
