Are the emails included on the price?
No. We provide a complete Sendy installation for you. You will need to provide your own Amazon SES account to be able to send the emails. Amazon SES is the cheaper way to send emails. We will help you during all the setup process and we will take care of the updates and security of the server.
How often do you backup?
We do several backups a day on a separate server (amazon S3) and we also create another extra backup every week and we store this one on a different account on amazon S3, just in case.
We store the latest 8 days of the hourly backups and the latest 2 months of the weekly backups. You data is completely secure. The frequency of backup will depend of the account you choose.
Which Mail Service do you use?
Sendy requires Amazon SES for sending email. We will help you to setup your account and have it ready.
Once is setup, you won´t need to worry about it anymore.
Can I use my own domain to send?
Yes! You will use your own Amazon SES account and you can configure it to use your own domain.
Your users won´t see the difference from other email marketing providers and you will save a lot of money.
Is SendyHost better than mailchimp or ActiveCampaign?
It is different. We offer a different product that applies to some users that cannot afford the huge costs from Mailchimp or others tools and that they not need all the features mailchimp offer.
If you have more than 10.000 subscribers, then you will save a lot of money using Sendy.
Can I use my RSS for sending campaigns automatically?
Sendy does not offer that feature but you can setup a draft campaign from your blog using Zapier.
If you really need an automatic RSS deliver to email, you should use another solution like Mailchimp.
Do you offer Autoresponders?
Yes, we have all the features Sendy have. This includes autoresponders, open and click tracking, beautiful reports, API access, GDPR, groups, etc. You can also use any of the plugins and integrations that Sendy have.
What is the difference between the shared hosting and the private hosting?
You will have your own Sendy install on all the accounts. The main difference is that on the Shared Sendy Host you share the same VPS server with other users and you have some limits on emails because of the limitation of the resources on the server. On the private VPS Sendy Host you will have your own server with your own Sendy install just for yourself. You can do whatever you want on it, you can even resell space to your clients if you want too!
What do I need to get a SendyHost account?
You will need a Sendy License and one Amazon SES account and that´s all. We will help you to setup your account and to configure Amazon SES.
Can I use my own domain to login on the platform?
Only if you use a private VPS SendyHost. We will configure the shared SendyHost for a subdomain on *.sendyhost.com. If you prefer to use your own subdomain you need a Startup Account.
We will provide the SSL certificate so your SendyHost is secure. We will help you on the whole process.
Will other users affect my delivery rates?
The Shared Sendy host server has been prepared to handle all the users and emails but if a lot of users decided to send theirs emails at the same time, the server could be affected. If you are worried about this, you should consider to get a private VPS SendyHost account so your delivery rate will only depends on your own mail server provider.
Will other users affect my reputation or complain rate?
No. On the shared SendyHost we monitor all clients and we will remove all accounts that does not comply with the spam policy. We have setup rules to make sure that no bad users affect the others on the Shared SendyHost. The only thing you are sharing with other clients is the IP on the Ecommerce plan.
If you still have any concern about this, you could get a private VPS SendyHost so no one will affect your rates and delivery.
What is the spam policy?
At SendyHost we hate SPAM as much as you do. We won´t tolerate any account that send emails that can considered SPAM. The NO-SPAM policy explains the limits and what you need to comply to use SendyHost.
If a client fails to comply with the spam policy their account will be suspended (or even terminated) until we can understand what happened.
